Your Say

You can send us your stories, tips, jokes ideas or poems – even your gripes about service - whatever you would like to share with other Radian residents. If your contribution appears in the R Magazine, you will win a £20 voucher.

Email us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0300 123 1 567.

We reserve the right to summarise or present your work in an altered style.

From our postbag

A resident rang to complain that the internal communal areas weren’t being cleaned where she lived. So we consulted to see what other residents thought. They agreed with her. The cleaners’ point was that the areas were messed up after the job was done. So we pinned up a public notice for the cleaners to date and time after each job for residents to check.

Thanks to the resident who rang to thank Gary, the tradesman who sorted out her hot water repair. We always pass on praise. It’s a positive way to help us understand better what you want. And, of course, Gary was chuffed to get it.

We aim to get our services right first time. Sometimes we don’t, so residents ring or write to us to make a complaint. It goes to one of our people in our Quality Assurance Team whose job is ensure residents get a prompt response dealing with all the points residents raise.

In our Annual Report to residents we publish the number of complaints we received and how many were upheld. Our aim is to be transparent with no spin.

To make a complaint or comment please call us on 0300 123 1 567. Or Click “Contact Us” on the website or speak to any member of staff. You’ll find the number of complaints we received on this website.

We promise to publish some of the stories we received in our writing competition. This one beautifully captures the question we all ask when we look at a new-born child.

She's a mirror image

“Come and meet your new grand-daughter,” said Hazel. Janet stepped closer to the little crib to look inside. There, nestled beneath the covers, was the latest edition to the Browning family. Two little eyes looked up at her: soft brown wispy hair framed her tiny face. Janet suddenly felt faint.

“Would you like to have a cuddle?” asked Hazel. “Mum, whatever’s the matter?”

Janet had seen those eyes before and wispy hair.

“Come and sit down, you look quite ill.”

It was all coming back to her; it was her grandmother’s eyes and hair. She remembered days long ago when grandmother visited, sitting on her knee listening to stories and another time having a bleeding leg gently bathed. The memories came flooding back. Suddenly she saw Hazel looking worried and she remembered where she was at Hazel’s, looking at her own grand-daughter. 





Excitedly she told Hazel of her grandmother and the miracle of the little mite looking at her with the eyes and hair of yesteryear. Hazel was amazed. “How wonderful,” she said, “but I have a problem, what to name her: Sophie, Chloe, so many I don’t know which to choose. What was great grandmother’s name?”

“It was Martha”, said Janet.

“Martha”, Hazel thought for a while studying her daughter. “Yes, Martha seems right,” she cried excitedly.

Janet looked into the crib once more. “Hello Martha”, she said.

Thanks to Frances Heath in Hampshire – A £20 voucher is on its way to you!